Betting Rules

1. General betting conditions

Aud33 Casino aims to provide a clear and fair betting environment. These rules apply to bets placed through the website or any approved digital service associated with the website. Additional rules may apply to particular games, markets, events, promotions or payment methods. Where a specific rule conflicts with a general rule, the specific rule for that product or market will generally apply.

You are responsible for reading the information shown before confirming a bet. This may include the available market, selection, odds, stake, potential return, settlement method, event date, applicable restrictions and any relevant conditions. If you do not understand a displayed condition, do not place the bet until you have obtained enough information to make an informed decision.

• You must use your own account and provide information that is accurate, current and complete.
• You must meet the minimum legal age and any other eligibility requirements that apply in your location.
• You must comply with Australian law and any other laws that apply to your use of the website.
• You must not place bets on behalf of another person, allow another person to use your account or transfer control of your account.
• You must not use the website for unlawful purposes, fraud, money laundering, market manipulation or any other prohibited activity.
• You must keep your login details secure and notify the website promptly if you believe your account has been accessed without permission.

Aud33 Casino may carry out identity, age, location, payment and security checks. These checks may take place before or after a bet is accepted. You may be asked to provide information or documents needed to complete a check. If the required information is not provided, or if a check cannot be completed, access to an account, bet or withdrawal may be restricted in accordance with the applicable terms.

You should only access and use the website when gambling is permitted in your location. You are responsible for checking whether online betting and gaming are lawful for you to use. The website may restrict access to particular services, products or locations where required by law, regulation, technical controls or internal procedures.

Your responsibility as a customer

You are responsible for checking that your account information remains correct and for using the website in a suitable environment. Review each transaction before confirming it, and keep your device, password and authentication details secure. You should not leave an active account accessible to other people, particularly where they may be able to place bets or change account settings.

If you identify an error in your personal details, account balance, betting history or transaction records, raise the issue through the support or complaints process available on the website. Early notification can help the matter be reviewed using the relevant account and system records.

2. Placing and accepting bets

Before confirmation

A bet is usually prepared by selecting a market or game, entering a stake and confirming the transaction. A bet is not necessarily accepted merely because a selection has been added to a bet slip or because a payment has been initiated. Acceptance occurs only when the website confirms that the bet has been received and accepted.

You should check every detail on the confirmation screen before submitting a bet. This includes the selected outcome, stake, odds or game terms, and any possible return shown. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant product rules expressly allow it.

Limits, errors and technical issues

The website may apply minimum or maximum stakes, account restrictions, market limits or other controls. Any applicable limit will normally be shown during the betting process or in the relevant product information. A displayed limit may change before a bet is accepted, and a requested stake may be reduced, declined or subject to further review.

If a bet is accepted because of an obvious error, such as a clearly incorrect price, description, result or settlement instruction, the bet may be corrected, voided or settled using the correct information, subject to the applicable rules. An obvious error may include a technical, typographical, data, pricing or system error that a reasonable customer would recognise as incorrect.

The website may suspend betting or delay acceptance when there is a system problem, loss of connection, suspected interference, unusual activity, uncertainty about an event or any other operational or integrity concern. You should not assume that a bet has been placed until a confirmation is shown in your account or provided by the website.

Account and payment responsibility

You are responsible for ensuring that sufficient cleared funds are available before placing a bet. A bet may be declined if the stake cannot be authorised or if the account is subject to a restriction. Deposits, withdrawals and payment processing are also governed by the applicable payment and account terms. Using a payment method that does not belong to you may result in a transaction being rejected or reviewed.

You should review your account balance and betting history regularly. If you notice an unfamiliar transaction, incorrect stake or bet that you did not place, secure your account and raise the issue through the available support or complaints process as soon as possible. Do not share your password or security codes with another person.

Bets placed in error

You should take care when selecting a market, entering a stake and confirming a bet. A request to cancel or amend a bet is not automatically accepted. It will be considered only where the relevant product rules and system conditions permit it. A bet that has already been accepted may remain valid even if you later change your mind or believe it was placed unintentionally.

3. Settlement of bets and games

Bets are settled using the official result, game outcome or settlement information specified in the relevant product rules. The website may use information from an appropriate official source or data provider. The relevant rules may explain which result takes priority if different sources publish different information.

• A winning bet is settled according to the accepted odds, displayed game terms or applicable calculation method.
• A losing bet is settled when the selected outcome does not meet the stated conditions.
• A void bet is treated as cancelled under the rules for the relevant market or game, with the applicable stake treatment shown in those rules.
• A market may be void if an event is abandoned, postponed, materially changed or cannot be settled fairly.
• Where a result is changed after initial publication, the applicable rules will determine whether the original or revised result is used.
• Any return shown before settlement is an estimate or potential return unless the relevant product terms state otherwise.

For event betting, the rules may cover postponements, abandoned events, changes to venues, changes to participants, insufficient playing time, dead heats, ties, disqualifications, appeals and other circumstances that affect settlement. These conditions can differ between markets, so the market-specific rules should always be read before a bet is placed.

For casino or other games, the outcome is determined by the game’s stated rules and the operation of the relevant gaming system. If there is a difference between a display in the game and the official transaction or game record, the official record may be used to investigate and settle the play. Game interruptions, incomplete rounds and technical faults will be handled under the rules for that game and the website’s general terms.

If a bet has been settled incorrectly, you should review the applicable market or game rule and raise the issue through the available support or complaints process. A correction may be made where an error is identified. Any review may require account, transaction or event information to be checked.

Cancellations and void outcomes

A bet may be cancelled or declared void where this is permitted by the relevant product rules. The circumstances may include an event being abandoned, a material change to the advertised conditions, a technical fault, an obvious error or a failure to obtain a fair and reliable result. The effect of a cancellation or void outcome can differ between single bets, combined bets, in-play bets and game rounds.

You should not rely on a temporary display, notification or unsettled balance as confirmation of a final result. Settlement may be reviewed if new information becomes available or an error is discovered. The applicable rules and account records will be used when determining the final treatment of the bet.

Combined and related bets

Combined bets, linked selections and bets involving related outcomes may be subject to additional conditions. The relevant product rules may explain how a void selection, changed price, postponed event or unavailable market affects the remaining selections. Read these conditions before confirming the bet, as the treatment may differ from a single bet.

4. Fair play, responsible gambling and complaints

Fair and lawful use

You must use the website fairly and in accordance with these rules. Collusion, multiple-account abuse, use of another person’s identity, manipulation of promotions, exploitation of software faults, automated access and attempts to interfere with betting markets or gaming systems are not permitted. Aud33 Casino may investigate suspected breaches and take action allowed by the applicable terms and law.

Where there are reasonable grounds to suspect fraud, a breach of these rules, unlawful conduct or a risk to the integrity of a market or game, the website may suspend an account, restrict activity, delay transactions, cancel affected bets or take other appropriate action. Any action will be handled in accordance with the relevant terms, legal requirements and available review processes.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid increasing your stakes because of a previous loss. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

• Use any available deposit, spend, session or loss controls that suit your circumstances.
• Consider a break or account exclusion if gambling is no longer enjoyable or feels difficult to control.
• Do not borrow money, sell possessions or use essential household funds to gamble.
• Speak with a trusted person or an independent gambling support service if gambling is causing concern.
• If you are worried about another person’s gambling, encourage them to seek appropriate support.
• Keep track of the time and money you spend gambling rather than relying on memory.

Questions and complaints

If you have a question about a bet, settlement, account action or transaction, review the relevant product rules and account information first. If the issue remains unresolved, use the support or complaints channel made available on the website. Provide the relevant bet reference, date, market or game, and a clear description of the issue where possible. Do not include passwords or unnecessary sensitive information.

Complaints are reviewed under the website’s applicable process. You may be asked for further information so that the matter can be investigated. A review may consider betting records, account activity, payment information, system records and the product rules that applied when the activity took place.

These Betting Rules may be updated from time to time to reflect product changes, legal requirements or operational improvements. The current version will be made available on the website. You should check the rules before placing a bet, particularly where a market, game or promotion has its own additional conditions.

If any part of these rules is unclear, do not rely on assumptions. Review the relevant terms or seek clarification through the support process before placing a bet. By continuing to use the website after an updated version is published, you may be treated as having accepted the revised rules to the extent permitted by the applicable terms and law.