Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or the rules of the relevant game, so previous results do not predict future results. A winning session does not mean another win is due, and a losing session cannot be changed by continuing to play. Treat any money used for gambling as an entertainment expense that may be lost.

Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as rent, mortgage payments, household bills, food, transport and other commitments have been covered. Do not use borrowed money, credit intended for necessities, emergency funds or money set aside for someone else.

Practical habits for safer play

• Set a spending limit before starting and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not chase losses by increasing stakes or playing for longer than planned.
• View wins as part of the chance-based experience rather than as income.
• Keep track of deposits, withdrawals and time spent playing.
• Talk with someone you trust about your gambling choices if you feel less in control.

It can also help to make a personal plan before you begin. Write down your budget, your preferred playing times and the signs that mean you should stop. Having a clear plan makes it easier to follow your own limits when emotions or excitement are high.

Recognising when gambling may be a problem

Problem gambling can develop gradually. You do not need to lose a large amount of money before seeking help. The important question is whether gambling is affecting your finances, relationships, work, study, health or general wellbeing. If you are concerned about your own gambling or someone else's gambling, support is available.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling pressure to recover losses quickly.
• Increasing the amount of money used to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to stop or reduce gambling.
• Hiding gambling activity, deposits, losses or statements from family and friends.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, family responsibilities, sleep or personal care.
• Arguing with people close to you about gambling.
• Continuing to gamble despite knowing that it is causing harm.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Feeling guilt, shame, hopelessness or distress after gambling.

A single sign does not determine whether someone has a gambling problem, but several signs together may indicate that it is time to pause and seek advice. You can speak with a qualified gambling counsellor, a health professional or a trusted person. Getting support early can make it easier to regain control.

If gambling has contributed to serious emotional distress or thoughts of self-harm, stop gambling and seek urgent help through appropriate emergency or crisis services in your area. Your safety is more important than any gambling account, game or financial loss.

Tools to help you stay in control

Responsible gaming tools are designed to help you manage your activity before it becomes difficult. Depending on the features available to your account, you may be able to set a deposit limit, spending limit, loss limit, session reminder, time limit or temporary break. Review the available settings before you play and choose limits that reflect your personal budget.

Using limits effectively

1. Choose a limit based on money you can afford to lose, not on the amount you hope to win.
2. Set the limit before depositing or starting a session.
3. Use a daily, weekly or monthly period that matches your usual spending pattern.
4. Allow time for a limit to take effect where a change is subject to processing or safety controls.
5. Do not attempt to work around a limit by opening additional accounts or using another person's account.
6. Review your activity regularly and reduce your limit if your circumstances change.
7. If you cannot stay within your chosen limit, stop gambling and request a longer break or account restriction.

Breaks and self-exclusion

A temporary break can be useful when you need time away from gambling, want to reset your routine or have noticed that your play is becoming more frequent. A longer restriction or self-exclusion may be more appropriate if you are experiencing repeated loss of control. Use the account options available to you or contact Aud33 Casino through the support channels provided on the website to ask about the available process.

During a break or self-exclusion period, do not try to create another account or use someone else's account. Ask people close to you for support if access to money or gambling websites is making it harder to maintain your decision. You can also consider blocking gambling-related websites or applications and removing saved payment details from devices.

Limits are not a substitute for professional support, and no tool can remove every risk associated with gambling. If you find yourself changing limits repeatedly, hiding activity or continuing after deciding to stop, seek independent advice as soon as possible.

Protecting young people and getting support

Gambling is intended for adults only. Young people must not use an Aud33 Casino account or gamble through another person's account. Do not share your login details, payment method or device access with anyone. Keep passwords and account information private, use suitable security settings on shared devices and supervise access where appropriate.

If you believe a young person has accessed an account or gambling service, stop the activity and raise the issue through the support channels available on the website. Account information should not be shared with another person, even if they say they are helping you manage your gambling.

Where to find help

You can seek help from an Australian gambling support service, a qualified counsellor, your GP or another trusted health professional. These services can help you understand your gambling, create a plan, manage financial concerns and support conversations with family or friends. You do not need to wait until a crisis occurs, and you do not need to handle the situation alone.

• Speak with someone you trust and tell them what has been happening.
• Contact a recognised gambling support service operating in your state or territory.
• Ask a health professional about counselling or other suitable support.
• Review bank and payment controls that may reduce easy access to gambling funds.
• Keep records of gambling activity and financial commitments so you can see the full impact.
• Request a break, restriction or self-exclusion through the account options available on the website.
• If you are supporting someone else, encourage professional help without taking control of their account or finances without permission.

Aud33 Casino may provide general information and account tools to support safer gambling, but those tools cannot assess your personal circumstances or replace independent professional advice. If you are worried about gambling, act early: stop playing, protect essential money, speak with someone you trust and contact an appropriate support service.

Responsible gaming is an ongoing choice. Set clear boundaries, check in with yourself regularly and be prepared to pause whenever gambling no longer feels like an affordable and enjoyable activity.